With CUR products, we offer a 30 day money-back guarantee.
CUR is here to make sure that we are providing excellent service and products. We are proud to stand by our customers and the products we all use. If you are not satisfied with our products, you may request a refund on your first order with us, within 30 days of your eligible order.
Our goal is to provide you with excellent support throughout your experience. Please see below for the process related to the return and exclusions/requirements we may have.
What IS covered:
- Your first order with us
- Items purchased within 30 days
What IS-NOT covered:
- Items that have previously been purchased
- Items purchased at a 3rd-party location
- Items purchased outside of 30 days
- CÜR may deem that a resolution can be made if products are under this category, so please contact us at email@example.com to speak with our customer care team.
**Limit to one (1) refund per customer/household
Process for 30-Day Guarantee:
- Email firstname.lastname@example.org to alert us that you are not satisfied with your product(s) within 30 days of receiving your product.
- We offer refunds, credits, and replacements on your first order with CUR, no questions asked. Our customer service team will work with you to find the best option.
- We may require affected products to be returned, at our discretion. You are responsible for the shipping and condition of the product when returning products to CUR LLC. Please make sure you have verified the return address through our customer service team prior to sending back.
- Once we receive your products and have verified them we will issue a refund, replacement, or credit and send an email confirmation. Please wait 5-7 days for processing, after being submitted on our end.
- NOTE: If you have purchased a specific item more than once, you may still reach out to us for options, as we do want to make sure you have a good experience with our team and products.
Process for Unopened Products:
- Email email@example.com to alert us that you are returning your unopened product(s) within our 30 day return policy. Verify return address with us in this step.
- You are responsible for the shipping and condition of the product when returning order to CUR LLC. Please make sure you have verified the return address through firstname.lastname@example.org prior to sending back.
- Once we receive your products and have verified they are unopened we will issue a refund and send an email confirmation. Please wait 5-7 days for refund, after being submitted on our end.
Process for Damaged Products:
Our team ensures that each package is handled with care while in our possession, but we do not have control with the care of the package after the handler has received package from CUR. Our normal method of shipping is USPS First-Class, which does not include any insurance. If you are wanting to insure your package, please choose USPS Priority or UPS Ground.
if you choose the above, or would like to still talk with our team about possible resolutions for non-insured packages please see below:
Damaged product(s) must be submitted within 48 hours of receiving package. Contact email@example.com and include order number, detailed information for any product damaged, and photo proof of product and shipping box. Keep all shipping information and packaging during this process, as we may need to have item returned to us for claim verification with package handler. Some shipping companies require the receiver to initiate the claim, therefore we may ask that you start the claim.
We do not accept returns or offer refunds on melted products due to natural causes being out of our control.
Please read the following:
During hot weather months, you may see melted products that occur during shipping. There are ways to help mitigate melting during these warm months
- It is best to order CBD Gummies on Monday or Tuesday, so they do not sit in a truck over the weekend due to shipping times.'
- Choose Priority Mail or UPS, to speed up the delivery time
- Track your delivery and be available when it arrives, so it does not sit in the heat any longer than it needs to (Mailboxes, Doorsteps, etc.)
- Bring the box inside and let it sit in a cool place before opening it up
- If the gummies appear slightly melted, give them time in a cool place as they do firm up
- You can still use the gummies if they do melt!
* Online Orders Only:
CUR LLC will only accept returns and refunds from purchases made on "www.wearecur.com". CUR LLC does not handle the refunds/replacements from purchases made in retail stores. Please contact the original store of purchase for processing.
*Our 30 day guarantee excludes bulk, wholesale, and/or distributor purchases. We consider a bulk purchase to be an order of 3+ of the same product, wholesale and distributor purchase is considered to be order volume of $500+. We cannot resell returned products, even if unopened, as they are considered food products and must be disposed of.
*We reserve the right to disqualify individuals from using our 30-day guarantee if we feel they are abusing the policy. Please contact us with any questions.